Frequently Asked Questions
Everything you need to know about shopping with Michael Jones Jeweller
What is your standard shipping policy?
We offer complimentary insured shipping on all orders over £500. Standard delivery typically takes 3-5 business days, while express next-day delivery is available for select items placed before 2 PM.
Do you provide a warranty for your jewellery and watches?
Yes, all our pieces come with a minimum 12-month manufacturer warranty. Additionally, Michael Jones Jeweller provides a lifetime cleaning service and a complimentary first resizing for all engagement rings.
Can I return an item if I change my mind?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that bespoke commissions, engraved items, and earrings are non-returnable due to hygiene and personalization reasons.
Are your diamonds ethically sourced?
Absolutely. We strictly adhere to the Kimberley Process and only source diamonds from reputable suppliers who certify that their stones are conflict-free and ethically mined.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible interest-free credit options through our financing partners for qualifying purchases.
Do you offer professional valuations for insurance?
Yes, we have in-house registered valuers who provide comprehensive documentation for insurance purposes. Each valuation includes a detailed description and a high-resolution photograph of your piece.