Returns & Exchanges Policy
At Michael Jones Jeweller, we want you to be delighted with your purchase. If you are not completely satisfied, you may return your item in its original condition within 30 days of receipt for a full refund or exchange.
Initiate Your Return
Contact our customer service team or log into your account to request a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the item in its original presentation box and pack it securely in a shipping carton with all original certificates and documentation.
Shipping and Insurance
Affix the provided prepaid shipping label or send the package via a tracked and insured courier service to our returns department.
Inspection and Refund
Once our specialists have inspected the item to verify its condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing